Physix x Clindoc

Physix is a leading physiotherapy clinic in Milton Keynes, specialising in musculoskeletal care and personalised rehabilitation. The team delivers evidence-based treatment tailored to each individual, combining everyday patient care with experience from having covered multiple elite sports environments, such as F1.

Whether recovering from injury, managing pain, or improving performance, Physix helps people move better and return to what they love.

As Physix continued to grow, clinical documentation and administrative tasks became increasingly complex. Practitioners were spending significant time manually completing SOAP notes, follow-up emails, and insurance letters alongside a busy appointment schedule.

The result was:

• Documentation bottlenecks during busy clinic days.
• Admin work extending into late evenings.
• Inconsistent notes across practitioners.
• Reduced time available for patient care.

The team had trialled several AI scribes, but none integrated well or fit naturally into their workflow. The tools felt clunky, lacked accuracy, and failed to sit seamlessly alongside Cliniko.

The team needed a solution that could streamline documentation, integrate seamlessly with Cliniko, and reduce admin workload without disrupting day-to-day clinical operations.

In November 2025, Physix implemented Clindoc. Thanks to its seamless integration with Cliniko, the platform was easy for the team to pick up and fit naturally into their existing workflow.

Practitioners could quickly generate clinical notes, GP letters, and patient summaries during appointments, removing the need to catch up on admin later.

Combined with a simple, intuitive interface and strong support from the Clindoc team, Clindoc quickly became a core part of how Physix operates day to day.

Clindoc was adopted immediately and became part of Physix's daily workflow from day one. Within the first two weeks of use, the impact was clear:

• 105+ clinical notes generated in two weeks, showing strong practitioner adoption.
• 70-80% reduction in documentation time per appointment.
• Over 8 hours of admin time saved in just two weeks.
• 70% reduction in after-hours documentation, allowing practitioners to complete notes during the day and go home earlier.
• More consistent clinical notes across the team.

By reducing administrative workload and fitting seamlessly into existing systems, Clindoc helped Physix free up valuable time, allowing practitioners to focus more on patients and less on paperwork.

"Within the week of using Clindoc, documentation stopped being a bottleneck. We were able to complete notes during appointments, saving time and reducing after-hours admin while fitting seamlessly into our workflow."

- Simon Jones, Director and owner of Physix

For Physix, the choice was simple. Clindoc's seamless Cliniko integration, straightforward pricing, and natural fit within their existing workflow, combined with fast, accurate documentation and easy communication with the Clindoc team, delivered real efficiency without disrupting patient care.

The focus for Physix remains on helping people move better, feel better, and achieve long-term wellbeing through personalised, evidence-based care.

With Clindoc now embedded into daily practice, the clinic is able to spend less time on admin and more time delivering the high-quality treatment their patients expect.

As Physix continues to grow, Clindoc will support consistent clinical standards, sustainable workloads for practitioners, and a patient experience that remains personal, efficient, and human-centred.