Cram Osteopaths x Clindoc

Cram Osteopaths is a family-run osteopathic practice with three clinics across Glasgow (West End), Muirhead, and Ayr. Founded in 1946, the team has spent nearly 80 years building trusted relationships with local doctors and specialists across the region.

As a three-site practice, Cram's practitioners were managing a high volume of patients across locations, each requiring detailed clinical notes and home exercise guidance.

The result was:

• Documentation eating into evenings after a full day of hands-on treatment.
• Home exercise plans taking around 15 minutes per patient.
• Less time available for the hands-on care patients come to Cram for.

The team needed a solution that fit naturally into a busy, multi-site practice, one that handled documentation and closed the loop on patient care after the appointment ended too.

Cram Osteopaths implemented Clindoc across its team of 3 practitioners, led by Michael Brown. The platform listens to consultations and automatically generates structured clinical notes and patient summaries, fitting directly into the team's existing workflow.

Cram was selected as the first trial clinic for Clindoc's new exercise prescription feature, built in partnership with Wibbi. After each consultation, Clindoc automatically builds a personalised exercise plan based on the session, pulling from Wibbi's professionally produced, clinically vetted exercise video library rather than generic handouts.

Practitioners review and approve each plan before it goes out, and the patient then receives their exercises automatically, complete with videos and clear instructions, without any extra work from the practitioner after the appointment ends.

Since adopting Clindoc, the impact has been immediate and sustained:

• 600+ clinical notes generated in 4 months.
• 400+ hours of consultations processed by Clindoc.
• 400 allied health practitioners heard Michael speak at the Academy of Physical Medicine, demonstrating how he has used transcripts and treatment plans to improve communication and clinical processes.

As the first clinic trialling the Wibbi exercise feature, Cram's first month of results has been strong:

• 98% practitioner satisfaction with the automated exercise plans.
• 82% accuracy from the AI in matching exercises to the consultation, reviewed and confirmed by Michael before each plan is sent.
• Hours saved every week on building and writing out exercise programmes by hand.

"I've tried other note-taking tools before, and Clindoc is just so much simpler. But it's the exercise feature that's changed my evenings, honestly. I used to sit down after clinic and build out plans by hand for each patient. Now it's done before I've even left the room, and I still get to check it over. That's given me hours back every week. The patient summaries are brilliant too."

- Michael Brown, Cram Osteopaths

The appeal for Cram was Clindoc's specialised focus on allied health documentation. The integration of the Wibbi feature completely transformed their day-to-day operations, making workflows seamless and hassle-free. This unified platform allows practitioners to manage both clinical notes and patient exercise guidance without disrupting their hands-on treatment style.

As the first clinic to trial this integration, Cram immediately saw the benefits: patients leave appointments with professional, personalised exercise plans, and practitioners have eliminated the administrative burden from their daily routine.

With Clindoc part of daily practice across all three Cram locations, and the Wibbi exercise feature off to a strong start in its first month as trial clinic, the team is positioned to keep documentation and exercise guidance consistent as the clinic continues to grow, freeing up more time for the one-on-one care patients come to Cram for.